Terms & Conditions

Desert Night Safari Dubai ("we", "us", "our") is a Dubai desert safari tour operator based in Marina JBR, Dubai Marina, United Arab Emirates. We operate the desert safari, quad bike and dune buggy experiences described on this website directly.

In delivering these experiences, we work with a network of vehicles, drivers, guides and support providers; using a support provider to help deliver part of your tour does not change the fact that we are your tour operator under these terms.

Contact: desertnightsafari1992@gmail.com · +971 55 959 1725.

These terms apply to every desert safari, quad bike ride, dune buggy ride or related activity booked through this website or through our WhatsApp number.

A WhatsApp inquiry, on its own, is not a confirmed booking. Your booking is only confirmed once you receive an explicit confirmation message from our team stating your package, date, price and pickup details. Until you receive that confirmation, no booking exists and no cancellation terms apply.

Each package's inclusions, exclusions and optional upgrades are described on its own page: see our Safari Packages comparison. What is included in your specific booking is whatever is listed on the package page (or agreed in writing) at the time your booking is confirmed.

Optional upgrades (such as a quad bike add-on, VIP seating, or a private vehicle) are only included if specifically requested and confirmed, and may carry an additional cost.

All prices shown on this website are in UAE Dirhams (AED) and are the confirmed rates for the packages listed. Available payment methods and any deposit or balance requirements will be communicated before payment. We currently work with secure payment links (for online card payments), bank transfer, and cash on pickup where available.

Please use only payment instructions issued through our official contact channels. We will never ask you for a card number, security code, password or one-time passcode (OTP) through a website inquiry or over WhatsApp, and we are not responsible for payments made to unverified third parties impersonating us.

We arrange hotel or meeting-point pickup across Dubai, Sharjah and Ajman. You are responsible for providing an accurate pickup location and a reachable phone/WhatsApp number, and for being ready at the agreed pickup point at the confirmed time.

If you are not reachable or not present at the agreed pickup location and time, this may be treated as a no-show under our cancellation policy below.

All times below are stated in UAE time (UTC+4), measured against your confirmed pickup/tour start time:

• More than 24 hours before your confirmed pickup/tour start time: full refund.
• From exactly 24 hours down to and including exactly 12 hours before: 50% refund.
• Less than 12 hours before, or a customer-caused no-show: non-refundable.
• If we cancel your tour due to weather, safety, or operational reasons, you may reschedule or receive a full refund.
• Approved refunds are returned to the original payment method and may take 7–14 business days.

These cancellation terms apply subject to any mandatory consumer rights you may have under applicable law. Cancellation requests must be sent through our official WhatsApp or email — not through any other channel. Special conditions may apply to private, group, or promotional bookings and will be confirmed at the time of booking.

Desert conditions, weather, or operational circumstances beyond our control may occasionally require us to delay, modify, or cancel a tour or a specific activity within it. Where this happens on our side, you will be offered a reschedule or a full refund for the affected portion of your booking, as set out in Section 6.

Quad bike and dune buggy rides (self-drive): for safety, self-drive quad bike and dune buggy riders must be at least 16 years old, attend the required safety briefing and follow all guide instructions. Weight and size limits depend on the specific vehicle provided at the time and will be confirmed by our team before the ride.

Dune bashing and camel riding (passenger activities): these are guided experiences with a professional driver or handler, so we do not apply a strict minimum age. Children must be seated safely and supervised by an accompanying adult at all times.

General health guidance: dune bashing involves continuous jolting movement. If you are pregnant, have recently had surgery, or have a significant heart, back or neck condition, please contact us before booking so we can advise on suitability.

• Guests must follow driver and guide instructions and use any required safety equipment.
• If you need accessibility arrangements, or are unsure whether an activity is suitable for you, please contact us before booking.
• We may decline or end participation in an activity where there is a genuine safety concern, subject to your applicable consumer rights.

We ask all guests to behave respectfully towards our team, other guests, and the environment, and to follow reasonable safety instructions given during the tour. We may decline to continue a tour for a guest whose conduct creates a genuine safety risk to themselves or others.

We operate your tour directly, though we may work with drivers, guides, vehicle providers or other support providers to deliver parts of it. Using a support provider in this way does not reduce your rights under these terms — we remain responsible for the experience as described here and in your booking confirmation.

If something goes wrong with your booking or tour, please contact us on WhatsApp or by email as soon as possible, including your booking reference and a brief description of the issue, so we can look into it. If you are not satisfied with how a complaint is handled, you remain free to contact the relevant consumer protection authority in the United Arab Emirates.

These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai, without limiting any mandatory consumer protection rights you may have under applicable law.

We may update these terms from time to time. Any changes apply to new bookings made after the update is published; they do not retroactively change the terms of a booking you have already had confirmed with us.